Property Management Seattle
I work for a big hotel chain in Seattle and the management is always concerned about guest comments especially?
those posted on the internet. Sites like “Trip Advisor.com” is one where we closely monitor guests responses to our service and hospitality. What I do not understand is the number one criticism of our property is that we charge $9.95 for WIFI internet in the room. The lobby of our hotel a guest can access the internet free of charge. Almost every post knocks us for the WIFI charges.
Most comments say that they get this free in smaller hotels and why are we charging for that service. It seems pretty petty to me, to do this especially since the upper management is so concerned about our ratings on web sites where future guests might book their stay with us.
So, what do you think? Does management really care about those ratings, or is it too much of a profit for the ownership group and they want to nickle and dime the guest? I have thought if we did away with the charge then we would have more positive comments and more guests would stay with us.
What do you think?
I have to agree with you maybe its something to suggest to your boss especially if client are complaning about it. However we don’t know how tight the profit margins are. But as the saying goes you have to spend money to make money. I think your thought process is completely logical and its a shame your bosses don’t think in the same way.
Hope that helps =D
John L Scott Property Management – Seattle, WA
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